Privacy Policy
Welcome to Shalom. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you register with the App.
- Location Data: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services (such as delivery tracking or driver routing). You can change your access permissions in your device's settings.
- Device Data: Information our servers automatically collect when you access the App, such as your native actions that are integral to the App, including your device model, operating system, and app version.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the App.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Create and manage your account.
- Process your transactions and deliver the services requested.
- Enable user-to-user communications (e.g., between customers, drivers, and vendors).
- Improve our App and develop new features.
- Send you administrative information, such as updates to our terms, conditions, and policies.
- Provide customer support and respond to your inquiries.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
- Interactions with Other Users: If you interact with other users of the App (such as a customer communicating with a driver or vendor), those users may see your name, profile photo, and descriptions of your activity.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
6. Your Data Rights and Account Deletion
You have the right to request access to the personal data we hold about you, to request that your data be corrected, or to request the deletion of your account and associated data.
To request the deletion of your account and data, you can do so through the account settings within the App or by contacting us directly using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy.
8. Contact Us
If you have questions or comments about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: support@shalom.co.in